Terms of service
These terms govern every order placed on this shop, operated by VAPERLOOP SL. Our full trader details are on the legal notice page. By placing an order you accept them.
Who we sell to
This shop sells nicotine products to adults aged 18 and over. You confirm your age before browsing, and by ordering you confirm that you are of legal age in your country and are buying for your own use.
We deliver only to the countries shown at checkout. The delivery page lists them, together with the current delivery times.
The products
Most of the products we sell contain nicotine, which is an addictive substance; those marked 0 mg contain none. None of them is a medicine or is sold as an aid to stopping smoking. They are not suitable for non-smokers, for anyone under 18, or for anyone who is pregnant or breastfeeding.
Product photographs are illustrative. Flavour names, puff counts and nicotine strengths are those given by the manufacturer, and a manufacturer may change a specification without telling us.
Prices
Prices are in euro and include VAT. Products are sold by the box, and the price on a product page is the price per box; the VAT inside it is the rate that applies in the country your parcel goes to. Delivery is shown separately at checkout and added to your total before you confirm.
The price per box falls with the number of boxes of the same product in your basket, as shown in the price table on each product page. The basket applies it automatically.
We correct pricing errors when we find them. Where a price is obviously wrong, we will tell you before dispatch and you may confirm the corrected price or cancel at no cost.
Placing an order
Your order is an offer to buy. The contract is formed when we accept it, which we do by sending the order confirmation email. Until then no contract exists and nothing is owed by either of us.
We may decline an order — for example where the item is out of stock, where the delivery address is in a country we do not serve, where we cannot reach you to confirm the delivery, or where we have reason to doubt that the buyer is an adult. If we decline, we tell you and you pay nothing.
Payment
- Bank transfer. We email you the payment instructions and dispatch once the payment has arrived.
- Cash on delivery. For orders up to €200. You pay the courier when the parcel arrives. Paying this way adds €2.95.
- Cryptocurrency. Paid at checkout. Your order is processed once the payment has been confirmed.
- Pay by WhatsApp (HipHop). Place your order and write to us on WhatsApp: we explain how to pay by Bizum, bank transfer or cash.
Cash on delivery on orders of up to €200. Above that, payment in advance: we send you the payment instructions by email.
Cash on delivery: nothing is taken when you order. The courier collects the exact total shown on your order confirmation at the moment of delivery. Which means of payment a courier accepts at the door is the courier’s rule, not ours.
If a parcel is not paid for, it comes back to us and the order is cancelled. You owe nothing for a refused parcel, but we may decline future orders from an address where parcels are repeatedly refused after dispatch.
For an order paid in advance, we send the payment instructions after you order and dispatch once the payment has arrived.
Cryptocurrency payments are processed by NOWPayments. After you order, we show you the exact amount and the address to pay to, in the currency you chose. Your order is processed once the payment has been confirmed.
Products sold on order
Some products are sold on order: we order them from our supplier after you buy. The product page and the basket say so and show the estimated delivery time. If the supplier cannot supply an item, we tell you before dispatch and you may cancel that item at no cost; anything already paid for it is refunded.
Delivery
Orders are dispatched from Spain with a tracked service, and you receive the carrier and tracking number by email when the parcel leaves. Delivery times are estimates, not guaranteed dates, and they are counted in working days.
The delivery address is yours to get right. We cannot redirect a parcel once it is with the carrier, and a parcel that cannot be delivered after the carrier’s attempts returns to us and cancels the order.
Age checks on delivery
The age confirmation on this website is a self-declaration, not identity verification. The courier may ask for identification at the door, and may refuse to hand over the parcel where the recipient cannot show that they are an adult.
Cancelling and returning
You can cancel before dispatch by writing to us, and you can simply refuse the parcel at the door. Your statutory right of withdrawal and the way we handle returns and faulty goods are set out in full on their own pages, and nothing in these terms reduces them.
If something goes wrong
Write to us with your order number and we will answer, normally within one business day. The contact page has every way of reaching us. Statutory guarantee rights against faulty goods apply in addition to anything written here.
Changes to these terms
We may change these terms. The version that applies to your order is the one published when you placed it, and a later change never applies backwards to an order already accepted.
Law and disputes
As a consumer you keep the protection of the mandatory rules of the country you live in, and nothing in these terms reduces them. You may always bring a claim in the courts of your own country. Write to us first if you can — almost everything is settled in one message, and we would rather answer you than argue with you.