FAQ

No. Every product is sold by the full box, and the number of units in a box is shown on each product card and page.

Yes. You can add boxes of different flavours of the same product, and they count together for the volume price. Some products also come as a mixed box with different flavours inside one box; the product page shows what each mixed box holds.

The price per box falls as you add boxes of the same product, whatever the flavour. Each product has its own steps, listed in the price table on its page, and the basket applies them automatically. Boxes of different products are counted separately.

The product is not on our shelf: we order it from our supplier after you buy, so it takes longer to arrive. The product page and the basket show the delivery estimate. If the supplier cannot supply something, we tell you before dispatch and you can cancel it at no cost.

Before it ships, message us and we will change or cancel it. After it ships, your right of withdrawal applies, and if you chose to pay on delivery you can also refuse the parcel.

• Bank transfer. We email you the payment instructions and dispatch once the payment has arrived.
• Cash on delivery. For orders up to €200. You pay the courier when the parcel arrives. Paying this way adds €2.95.
• Cryptocurrency. Paid at checkout. Your order is processed once the payment has been confirmed.
• Pay by WhatsApp (HipHop). Place your order and write to us on WhatsApp: we explain how to pay by Bizum, bank transfer or cash.

No. The checkout has no card payment form, so no card details are entered on this site.

Yes. The total you confirm includes the boxes, delivery and any charge for the payment method: paying on delivery adds €2.95, the other payment methods add nothing.

Cash on delivery on orders of up to €200. Above that, payment in advance: we send you the payment instructions by email.

That is the courier’s decision, not ours, and it varies by driver. Have the cash total ready unless the courier has told you otherwise.

You pay nothing. The parcel comes back to us and the order closes — no invoice follows, because nothing was ever charged.

Yes. You confirm you are 18 or over before browsing, and the courier may ask for identification at the door. The confirmation on this site is a self-declaration, not identity verification.

Products in stock arrive in 1-2 working days. Products sold on order take longer, and their estimate is shown on the product and in the basket. These are estimates, not guaranteed dates.

Dispatched from Spain with tracked delivery.

Delivery costs €6.95 to mainland Spain and €8.95 to the Balearic Islands, whatever the number of boxes.

Online orders are delivered to mainland Spain and the Balearic Islands. We do not deliver to the Canary Islands, Ceuta or Melilla.

Use order tracking with your order number and the email address you ordered with. No account needed.

Couriers normally try more than once, or leave the parcel at a nearby pickup point. Use the tracking number to arrange a new time with them directly.

Tell us as soon as you reasonably can, with your order number; photographs help but are not required. Returns and claims.

At the moment we sell HipHop, OXBAR, Mübar, Muss, Lost Mary, SKE and Elf Bar, and we add brands over time. The brand directory lists them all.

They are the manufacturer’s laboratory figures, and we publish them as exactly that. Your real total depends on how long you draw, the power setting and how often you recharge — expect less than the number on the box.

Yes. We buy from suppliers in Spain and ship from Spain. We are an independent retailer; the brand names belong to their manufacturers.

A switch on the device moves between the flavours it holds, and the display shows which one is active along with the battery and remaining e-liquid. You choose the flavour set when you order.

A box with different flavours of the same product inside. Depending on the product it holds one of each flavour, or the flavours you choose; the product page shows which.

Each product page lists the strength we hold on record for that product. Browse the range to compare them.

You have a right of withdrawal for 14 days after delivery — but a sealed product cannot be returned once opened, for hygiene reasons, which covers everything we sell. Returns and claims explains faulty-goods claims, which are separate and not limited to 14 days.

Message us with your order number and what it is doing. Statutory guarantee rights apply on top of anything stated on our pages.

Message us. We usually reply within one business day.