{"id":16,"date":"2026-09-25T10:20:04","date_gmt":"2026-09-25T08:20:04","guid":{"rendered":"https:\/\/bigpuffclub.com\/faq\/"},"modified":"2026-10-17T20:30:22","modified_gmt":"2026-10-17T18:30:22","slug":"faq","status":"publish","type":"page","link":"https:\/\/bigpuffclub.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<h2>Buying by the box<\/h2><div class=\"cod-faq\"><details class=\"cod-faq__item\" open><summary class=\"cod-faq__q\">Can I buy single units?<\/summary><div class=\"cod-faq__a\"><p>No. Every product is sold by the full box, and the number of units in a box is shown on each product card and page.<\/p><\/div><\/details><details class=\"cod-faq__item\"><summary class=\"cod-faq__q\">Can I mix flavours?<\/summary><div class=\"cod-faq__a\"><p>Yes. You can add boxes of different flavours of the same product, and they count together for the volume price. Some products also come as a mixed box with different flavours inside one box; the product page shows what each mixed box holds.<\/p><\/div><\/details><details class=\"cod-faq__item\"><summary class=\"cod-faq__q\">How do volume prices work?<\/summary><div class=\"cod-faq__a\"><p>The price per box falls as you add boxes of the same product, whatever the flavour. Each product has its own steps, listed in the price table on its page, and the basket applies them automatically. Boxes of different products are counted separately.<\/p><figure class=\"wp-block-table\"><table><thead><tr><th>Product<\/th><th>Box<\/th><th>1 box<\/th><th>Best price per box<\/th><\/tr><\/thead><tbody><tr><td><a href=\"https:\/\/bigpuffclub.com\/en\/product\/hiphop-180k-8-in-1-disposable-vape\/\">HipHop 180K 8-in-1<\/a><\/td><td>10 devices<\/td><td>&euro;99.90<\/td><td>&euro;89.00 from 5 boxes<\/td><\/tr><tr><td><a href=\"https:\/\/bigpuffclub.com\/en\/product\/hiphop-80k-e-hookah-disposable-vape\/\">HipHop E-Hookah 80K<\/a><\/td><td>5 devices<\/td><td>&euro;56.95<\/td><td>&euro;49.00 from 5 boxes<\/td><\/tr><tr><td><a href=\"https:\/\/bigpuffclub.com\/en\/product\/hiphop-twins-80k-2-in-1-disposable-vape\/\">HipHop Twins 80K 2-in-1<\/a><\/td><td>10 devices<\/td><td>&euro;97.90<\/td><td>&euro;79.00 from 5 boxes<\/td><\/tr><tr><td><a href=\"https:\/\/bigpuffclub.com\/en\/product\/lost-mary-bm1000-turbo\/\">Lost Mary BM1000 Turbo<\/a><\/td><td>10 devices<\/td><td>&euro;65.90<\/td><td>&euro;61.90 from 5 boxes<\/td><\/tr><tr><td><a href=\"https:\/\/bigpuffclub.com\/en\/product\/lost-mary-bm600\/\">Lost Mary BM600<\/a><\/td><td>10 devices<\/td><td>&euro;46.90<\/td><td>&euro;44.90 from 5 boxes<\/td><\/tr><tr><td><a href=\"https:\/\/bigpuffclub.com\/en\/product\/lost-mary-bm600s\/\">Lost Mary BM600S<\/a><\/td><td>10 devices<\/td><td>&euro;51.90<\/td><td>&euro;48.90 from 5 boxes<\/td><\/tr><tr><td><a href=\"https:\/\/bigpuffclub.com\/en\/product\/mubar-kuba-700\/\">M\u00fcbar Kuba 700<\/a><\/td><td>10 devices<\/td><td>&euro;39.90<\/td><td>&euro;37.90 from 5 boxes<\/td><\/tr><tr><td><a href=\"https:\/\/bigpuffclub.com\/en\/product\/muss-marmol-700\/\">Muss Marmol 700<\/a><\/td><td>10 devices<\/td><td>&euro;49.90<\/td><td>&euro;47.90 from 5 boxes<\/td><\/tr><tr><td><a href=\"https:\/\/bigpuffclub.com\/en\/product\/muss-nicotine-salt\/\">Muss Nicotine Salt<\/a><\/td><td>12 bottles<\/td><td>&euro;69.90<\/td><td>&euro;65.90 from 5 boxes<\/td><\/tr><tr><td><a href=\"https:\/\/bigpuffclub.com\/en\/product\/muss-tech-8000-0-mg\/\">Muss Tech 8000 0 mg<\/a><\/td><td>10 devices<\/td><td>&euro;109.90<\/td><td>\u2014<\/td><\/tr><tr><td><a href=\"https:\/\/bigpuffclub.com\/en\/product\/oxbar-1200\/\">OXBAR 1200<\/a><\/td><td>10 devices<\/td><td>&euro;55.90<\/td><td>&euro;52.90 from 5 boxes<\/td><\/tr><tr><td><a href=\"https:\/\/bigpuffclub.com\/en\/product\/oxbar-mini\/\">OXBAR Mini<\/a><\/td><td>10 devices<\/td><td>&euro;37.90<\/td><td>&euro;35.90 from 5 boxes<\/td><\/tr><tr><td><a href=\"https:\/\/bigpuffclub.com\/en\/product\/ske-crystal-bar\/\">SKE Crystal Bar<\/a><\/td><td>10 devices<\/td><td>&euro;49.90<\/td><td>&euro;43.90 from 5 boxes<\/td><\/tr><tr><td><a href=\"https:\/\/bigpuffclub.com\/en\/product\/elf-bar-600\/\">Elf Bar 600<\/a><\/td><td>10 devices<\/td><td>&euro;54.90<\/td><td>&euro;51.90 from 5 boxes<\/td><\/tr><\/tbody><\/table><\/figure><\/div><\/details><details class=\"cod-faq__item\"><summary class=\"cod-faq__q\">What does \u201con order\u201d mean?<\/summary><div class=\"cod-faq__a\"><p>The product is not on our shelf: we order it from our supplier after you buy, so it takes longer to arrive. The product page and the basket show the delivery estimate. If the supplier cannot supply something, we tell you before dispatch and you can cancel it at no cost.<\/p><\/div><\/details><details class=\"cod-faq__item\"><summary class=\"cod-faq__q\">Can I change or cancel an order?<\/summary><div class=\"cod-faq__a\"><p>Before it ships, message us and we will change or cancel it. After it ships, your right of withdrawal applies, and if you chose to pay on delivery you can also refuse the parcel.<\/p><\/div><\/details><\/div><h2>Payment<\/h2><div class=\"cod-faq\"><details class=\"cod-faq__item\"><summary class=\"cod-faq__q\">How can I pay?<\/summary><div class=\"cod-faq__a\"><ul><li><strong>Bank transfer.<\/strong> We email you the payment instructions and dispatch once the payment has arrived.<\/li><li><strong>Cash on delivery.<\/strong> For orders up to \u20ac200. You pay the courier when the parcel arrives. Paying this way adds &euro;2.95.<\/li><li><strong>Cryptocurrency.<\/strong> Paid at checkout. Your order is processed once the payment has been confirmed.<\/li><li><strong>Pay by WhatsApp (HipHop).<\/strong> Place your order and write to us on WhatsApp: we explain how to pay by Bizum, bank transfer or cash.<\/li><\/ul><\/div><\/details><details class=\"cod-faq__item\"><summary class=\"cod-faq__q\">Do I need a card?<\/summary><div class=\"cod-faq__a\"><p>No. The checkout has no card payment form, so no card details are entered on this site.<\/p><\/div><\/details><details class=\"cod-faq__item\"><summary class=\"cod-faq__q\">Is the total at checkout the final amount?<\/summary><div class=\"cod-faq__a\"><p>Yes. The total you confirm includes the boxes, delivery and any charge for the payment method: paying on delivery adds &euro;2.95, the other payment methods add nothing.<\/p><\/div><\/details><details class=\"cod-faq__item\"><summary class=\"cod-faq__q\">Is there a limit for cash on delivery?<\/summary><div class=\"cod-faq__a\"><p>Cash on delivery on orders of up to \u20ac200. Above that, payment in advance: we send you the payment instructions by email.<\/p><\/div><\/details><details class=\"cod-faq__item\"><summary class=\"cod-faq__q\">Can I pay by card on delivery?<\/summary><div class=\"cod-faq__a\"><p>That is the courier\u2019s decision, not ours, and it varies by driver. Have the cash total ready unless the courier has told you otherwise.<\/p><\/div><\/details><details class=\"cod-faq__item\"><summary class=\"cod-faq__q\">What happens if I refuse a cash-on-delivery parcel?<\/summary><div class=\"cod-faq__a\"><p>You pay nothing. The parcel comes back to us and the order closes \u2014 no invoice follows, because nothing was ever charged.<\/p><\/div><\/details><details class=\"cod-faq__item\"><summary class=\"cod-faq__q\">Is there an age check?<\/summary><div class=\"cod-faq__a\"><p>Yes. You confirm you are 18 or over before browsing, and the courier may ask for identification at the door. The confirmation on this site is a self-declaration, not identity verification.<\/p><\/div><\/details><\/div><h2>Shipping and delivery<\/h2><div class=\"cod-faq\"><details class=\"cod-faq__item\"><summary class=\"cod-faq__q\">How long does delivery take?<\/summary><div class=\"cod-faq__a\"><p>Products in stock arrive in 1-2 working days. Products sold on order take longer, and their estimate is shown on the product and in the basket. These are estimates, not guaranteed dates.<\/p><\/div><\/details><details class=\"cod-faq__item\"><summary class=\"cod-faq__q\">Where do parcels ship from?<\/summary><div class=\"cod-faq__a\"><p>Dispatched from Spain with tracked delivery.<\/p><\/div><\/details><details class=\"cod-faq__item\"><summary class=\"cod-faq__q\">What does delivery cost?<\/summary><div class=\"cod-faq__a\"><p>Delivery costs &euro;6.95 to mainland Spain and &euro;8.95 to the Balearic Islands, whatever the number of boxes.<\/p><\/div><\/details><details class=\"cod-faq__item\"><summary class=\"cod-faq__q\">Where do you deliver?<\/summary><div class=\"cod-faq__a\"><p>Online orders are delivered to mainland Spain and the Balearic Islands. We do not deliver to the Canary Islands, Ceuta or Melilla.<\/p><\/div><\/details><details class=\"cod-faq__item\"><summary class=\"cod-faq__q\">How do I track my parcel?<\/summary><div class=\"cod-faq__a\"><p>Use <a href=\"https:\/\/bigpuffclub.com\/en\/track-order\/\">order tracking<\/a> with your order number and the email address you ordered with. No account needed.<\/p><\/div><\/details><details class=\"cod-faq__item\"><summary class=\"cod-faq__q\">What if I am not at home?<\/summary><div class=\"cod-faq__a\"><p>Couriers normally try more than once, or leave the parcel at a nearby pickup point. Use the tracking number to arrange a new time with them directly.<\/p><\/div><\/details><details class=\"cod-faq__item\"><summary class=\"cod-faq__q\">What if the parcel is damaged or never arrives?<\/summary><div class=\"cod-faq__a\"><p>Tell us as soon as you reasonably can, with your order number; photographs help but are not required. <a href=\"https:\/\/bigpuffclub.com\/en\/returns-refunds\/\">Returns and claims<\/a>.<\/p><\/div><\/details><\/div><h2>Products<\/h2><div class=\"cod-faq\"><details class=\"cod-faq__item\"><summary class=\"cod-faq__q\">Which brands do you sell?<\/summary><div class=\"cod-faq__a\"><p>At the moment we sell HipHop, OXBAR, M\u00fcbar, Muss, Lost Mary, SKE and Elf Bar, and we add brands over time. The brand directory lists them all.<\/p><\/div><\/details><details class=\"cod-faq__item\"><summary class=\"cod-faq__q\">Are the puff counts accurate?<\/summary><div class=\"cod-faq__a\"><p>They are the manufacturer\u2019s laboratory figures, and we publish them as exactly that. Your real total depends on how long you draw, the power setting and how often you recharge \u2014 expect less than the number on the box.<\/p><\/div><\/details><details class=\"cod-faq__item\"><summary class=\"cod-faq__q\">Are the products genuine?<\/summary><div class=\"cod-faq__a\"><p>Yes. We buy from suppliers in Spain and ship from Spain. We are an independent retailer; the brand names belong to their manufacturers.<\/p><\/div><\/details><details class=\"cod-faq__item\"><summary class=\"cod-faq__q\">How do the multi-flavour devices work?<\/summary><div class=\"cod-faq__a\"><p>A switch on the device moves between the flavours it holds, and the display shows which one is active along with the battery and remaining e-liquid. You choose the flavour set when you order.<\/p><\/div><\/details><details class=\"cod-faq__item\"><summary class=\"cod-faq__q\">What is a mixed box?<\/summary><div class=\"cod-faq__a\"><p>A box with different flavours of the same product inside. Depending on the product it holds one of each flavour, or the flavours you choose; the product page shows which.<\/p><\/div><\/details><details class=\"cod-faq__item\"><summary class=\"cod-faq__q\">What nicotine strength are they?<\/summary><div class=\"cod-faq__a\"><p>Each product page lists the strength we hold on record for that product. <a href=\"https:\/\/bigpuffclub.com\/en\/shop\/\">Browse the range<\/a> to compare them.<\/p><\/div><\/details><\/div><h2>Returns and support<\/h2><div class=\"cod-faq\"><details class=\"cod-faq__item\"><summary class=\"cod-faq__q\">Can I return a product?<\/summary><div class=\"cod-faq__a\"><p>You have <a href=\"https:\/\/bigpuffclub.com\/en\/withdrawal\/\">a right of withdrawal<\/a> for 14 days after delivery \u2014 but a sealed product cannot be returned once opened, for hygiene reasons, which covers everything we sell. <a href=\"https:\/\/bigpuffclub.com\/en\/returns-refunds\/\">Returns and claims<\/a> explains faulty-goods claims, which are separate and not limited to 14 days.<\/p><\/div><\/details><details class=\"cod-faq__item\"><summary class=\"cod-faq__q\">My product is faulty. What now?<\/summary><div class=\"cod-faq__a\"><p>Message us with your order number and what it is doing. Statutory guarantee rights apply on top of anything stated on our pages.<\/p><\/div><\/details><details class=\"cod-faq__item\"><summary class=\"cod-faq__q\">How do I reach a person?<\/summary><div class=\"cod-faq__a\"><p><a href=\"https:\/\/bigpuffclub.com\/en\/get-in-touch\/\">Message us<\/a>. We usually reply within one business day.<\/p><\/div><\/details><\/div><h2>Still unsure?<\/h2><p><a href=\"https:\/\/bigpuffclub.com\/en\/how-cod-works\/\">How to buy<\/a> walks through the whole process, and you can always <a href=\"https:\/\/bigpuffclub.com\/en\/get-in-touch\/\">message us<\/a> before ordering.<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bigpuffclub.com\/en\/wp-json\/wp\/v2\/pages\/16","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bigpuffclub.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bigpuffclub.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bigpuffclub.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bigpuffclub.com\/en\/wp-json\/wp\/v2\/comments?post=16"}],"version-history":[{"count":1,"href":"https:\/\/bigpuffclub.com\/en\/wp-json\/wp\/v2\/pages\/16\/revisions"}],"predecessor-version":[{"id":63,"href":"https:\/\/bigpuffclub.com\/en\/wp-json\/wp\/v2\/pages\/16\/revisions\/63"}],"wp:attachment":[{"href":"https:\/\/bigpuffclub.com\/en\/wp-json\/wp\/v2\/media?parent=16"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}